Contact Us

If you have questions about our home furniture, garden accessories, an existing order, shipping, cancellations, returns, refunds, or your shopping experience, you can contact us using the information below. We are available to provide information and assistance regarding your purchase.

Customer Support

You can contact us about:

  • Product questions about living room furniture and garden accessories

  • Order status and general order questions

  • Shipping and delivery questions

  • Order cancellation requests

  • Returns and refunds

  • General shopping questions

For order-related inquiries, providing your order number and relevant order details can help us locate and review your order information.

Contact Information

Heravelaon

Email: solutions@heravelaon.com

Phone: +1 (386) 742-6813

Address: 4345 Alvin St, Hastings, FL 32145, United States

Business Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time

Shipping Area

Our website serves customers throughout the United States.

For specific shipping information, including processing times, estimated delivery times, shipping fees, and other applicable details, please refer to our Shipping Policy.

Before You Contact Us

For questions about an existing order, please have the following information available when possible:

  • Order number

  • Name

  • Email address associated with the order

  • Relevant product or order details

If you are contacting us about a cancellation, return, or refund, providing your order number can help us review the applicable order information more efficiently.

For your security, please do not send full credit card numbers, CVV codes, passwords, or other unnecessary sensitive information by email.