Payment Methods
We accept several major credit and debit cards to provide a straightforward checkout experience for customers purchasing home furniture and garden accessories in the United States.
Accepted Payment Methods
The following card types are currently accepted at checkout:
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Visa
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Mastercard
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American Express
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JCB
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Discover
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Diners Club
Available payment options may vary depending on the checkout process and the requirements applicable to a particular order.
How Payment Works
Payment is completed through the website's checkout process:
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Select the products you would like to purchase and proceed to checkout.
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Enter the required order and payment information.
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Select one of the supported payment methods available at checkout.
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Submit the payment information for processing and any applicable verification.
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Once payment is successfully completed, the order can proceed through the applicable order processing steps.
Payment processing may involve third-party payment services or financial institutions. The specific payment service used for a transaction may depend on the checkout process.
Payment Security
We take reasonable measures to help protect information handled through the website and payment process. However, no online payment method or transmission of information can be guaranteed to be completely risk-free.
For your security:
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Submit payment information only through the normal checkout process.
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Make sure your card and billing information are accurate.
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Do not send your full credit card number, CVV code, card PIN, password, or other unnecessary sensitive payment credentials through customer service email.
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If you need assistance with a payment issue, provide your order number and a general description of the problem instead of sending complete card details.
Payment information is handled as part of the checkout and payment process. For additional information about how personal information may be handled, please refer to our Privacy Policy.
Payment Issues
If your payment cannot be completed, you may wish to:
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Check that the card information entered at checkout is correct.
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Confirm that your card is valid and available for use.
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Contact your card issuer or financial institution if the transaction is declined.
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Try another supported payment method available at checkout.
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Contact customer support if you continue to experience difficulties.
Please do not provide complete card numbers, CVV codes, passwords, or other sensitive financial credentials when contacting us.
Refunds
When a refund is approved under the applicable Returns & Refunds Policy, it is generally issued to the original payment method used for the order.
After a returned item has been received and any necessary verification has been completed, a refund is generally initiated within 1–3 business days. The time for the refund to appear in your account may vary depending on your bank, card issuer, or other payment provider and typically takes 1–5 business days.
Please refer to our Returns & Refunds Policy for complete refund terms.
Contact Us
If you have questions about payment, checkout, or an existing order, you can contact us using the information below.
Heravelaon
Email: solutions@heravelaon.com
Phone: +1 (386) 742-6813
Address: 4345 Alvin St, Hastings, FL 32145, United States
Business Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time
Shipping Area: United States