Shipping Policy

We provide shipping services throughout the United States for home furniture and related outdoor products. Orders are processed, shipped, and delivered through a combination of order processing and carrier transportation.

Shipping and delivery timeframes provided in this policy are estimates and are not guaranteed delivery dates. Actual delivery times may be affected by weather, holidays, carrier operations, transportation interruptions, or other unforeseen events.

Shipping Areas

We currently offer shipping throughout the United States.

Shipping arrangements may depend on the delivery address and the logistics requirements of the individual order. If there is an issue with a particular delivery address, we will contact you using the information provided with your order.

Shipping Fees

Shipping fees are based on the total order amount:

  • Orders of $125.95 or less: $6.98 shipping fee.

  • Orders of $125.95 or more: Free shipping.

An order totaling exactly $125.95 qualifies for free shipping.

No additional shipping fees are stated in this policy unless otherwise communicated as part of the applicable order.

Order Processing

Orders are normally processed within 1–3 business days.

Order processing time is separate from transportation time. The processing period covers the time needed to prepare an order for shipment. After processing is completed, the order enters the carrier transportation stage.

Weekends and applicable holidays are not counted as business days unless otherwise stated.

Shipping Methods

Orders may be shipped using DHL or UPS.

The specific carrier and shipping arrangement may depend on the order, delivery address, and applicable logistics arrangements. Customers cannot assume that a particular carrier will be used for every order unless the applicable order information states otherwise.

Shipping Time

After an order has completed processing, the estimated transit time is 7–12 business days.

The estimated overall order timeframe therefore consists of:

  • Order processing: 1–3 business days

  • Estimated carrier transit: 7–12 business days

These timeframes are estimates rather than guaranteed delivery dates. Transportation time may vary because of carrier operations, weather, holidays, transportation interruptions, or other unforeseen circumstances.

Order Tracking

Where tracking information is available, we will provide the applicable tracking details after the order has been shipped.

You may use the available tracking information to check the transportation status of your order through the applicable carrier's tracking system.

Tracking information may not display every transportation event immediately after shipment. Carrier tracking updates can take time to appear as the package moves through the transportation network.

If you have questions about tracking information or your order status, please contact us using the information provided below.

Taxes and Customs

Applicable taxes and customs-related charges are included in the applicable product price.

Our logistics provider handles the customs clearance process for applicable shipments.

You will not be required to pay additional customs clearance charges for your order.

Delivery Delays

The normal estimated transit time after order processing is 7–12 business days. Actual delivery may take longer in certain circumstances, including severe weather, holidays, carrier disruptions, transportation interruptions, or other unforeseen events.

If your order has not arrived within the estimated delivery timeframe, please contact us so that we can review the order and available shipping information.

When contacting us about a delayed order, please provide:

  • Your order number;

  • Your tracking number, if available;

  • Your delivery address; and

  • Any relevant delivery information.

Email is the preferred contact method for shipping inquiries.

Damaged Items

If your order arrives with damage that appears to have occurred during transportation, please contact us as soon as reasonably possible.

Please provide:

  • Your order number;

  • A description of the damage; and

  • Clear photographs or other relevant information that may help us assess the issue.

We will review the information and assist with the appropriate next steps based on the circumstances of the order and our applicable policies.

For damaged products attributable to transportation, the applicable return and refund process is also described in our Returns & Refunds Policy.

Lost or Delayed Packages

If tracking information indicates that a package may be lost, has an unusual status, or has not received an expected update for an extended period, please contact us.

Please provide your order number and available tracking information so that we can review the shipment status and assist with the inquiry.

We will assess the situation based on the available order and transportation information and provide the appropriate assistance.

Shipping Address

You are responsible for providing an accurate and complete shipping address when placing an order.

If you discover that your shipping address is incorrect, please contact us as soon as possible.

If the order has not yet shipped, we will make reasonable efforts to assist with an address change when it is operationally possible. Once an order has entered the shipping or transportation process, an address change may no longer be possible.

If an incorrect, incomplete, or otherwise unusable address provided by the customer results in a delivery issue, delay, return, or other transportation problem, the situation will be handled based on the specific circumstances of the order.

Order Changes and Cancellations

Before Shipment

If your order has not yet shipped, please contact us as soon as possible if you need to request a change or cancellation.

We will make reasonable efforts to assist with an order change or cancellation when the order has not yet entered the shipping process. A requested change or cancellation is not effective until it has been successfully confirmed.

If an order is successfully canceled before shipment, the applicable refund will be processed according to our Returns & Refunds Policy.

After Shipment

Once an order has shipped, it generally cannot be directly canceled or modified.

If you no longer want the product after shipment, you may be able to return it after delivery if it qualifies under our applicable return policy or if another statutory consumer right applies.

Please refer to our Returns & Refunds Policy for information about returns, refunds, and applicable cancellation rights.

Delivery Responsibility

We will arrange shipment using the delivery address provided with the order and the applicable logistics arrangements.

Customers should ensure that the delivery address is accurate and that the delivery location is reasonably accessible for receiving the order.

If delivery is affected by an incorrect address, incomplete address information, refusal of delivery, or another circumstance attributable to the customer, we will review the situation based on the specific circumstances of the order.

Delivery may also be delayed by circumstances outside reasonable control, including severe weather, natural disasters, carrier disruptions, transportation interruptions, holidays, or other unforeseen events.

These circumstances do not affect any applicable consumer rights under our Returns & Refunds Policy or applicable law.

Unforeseen Delays

Estimated shipping timeframes may be affected by events that are difficult to predict or outside reasonable control.

Examples may include:

  • Severe weather;

  • Natural disasters;

  • Carrier disruptions;

  • Holidays;

  • Transportation interruptions; and

  • Other unforeseen events.

If an unforeseen event affects your delivery, we will review the available order and tracking information when you contact us.

Contact Us

If you have questions about shipping, delivery, tracking, delays, damaged items, lost packages, or order changes, please contact us.

Email: solutions@heravelaon.com

Phone: +1 (386) 742-6813

Address: 4345 Alvin St, Hastings, FL 32145, United States

Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time

Email is the preferred contact method for shipping inquiries.