Privacy Policy

This Privacy Policy explains how Heravelaon (“we,” “us,” or “our”) collects, uses, stores, protects, and shares personal information when you visit or use heravelaon.com or purchase products from us.

Our website is operated for consumers in the United States and offers home furniture and related outdoor products, including bookcases, display cabinets, coffee tables, and patio umbrellas.

By using our website, you acknowledge that you have reviewed this Privacy Policy. Personal information may be processed when necessary to provide our services, fulfill orders, communicate with customers, maintain website security, comply with legal obligations, or for other purposes permitted by applicable law.

Information We Collect

The information we collect depends on how you interact with our website.

Information You Provide

When you place an order, contact us, request customer support, or otherwise interact with our website, we may collect:

  • Name

  • Email address

  • Shipping address

  • Billing address

  • Phone number

  • Order and purchase information

  • Products purchased

  • Customer service communications

  • Information provided in connection with returns or refunds

  • Other information you voluntarily provide to us

Please provide only information that is reasonably necessary for your transaction or request.

Transaction and Payment Information

When you purchase products through our website, we collect information related to the transaction, such as:

  • Products purchased

  • Order number

  • Purchase amount

  • Order status

  • Shipping and delivery information

  • Billing information

  • Information necessary to process or confirm your order

Payments may be processed through third-party payment service providers. These providers may collect and process payment information according to their own privacy policies and security practices.

We do not intentionally collect or store complete payment card numbers or security codes unless this is necessary for our payment processing arrangements.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically through standard website technologies and server processes.

This information may include:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages viewed

  • Referring website or URL

  • Date and time of website activity

  • General website usage information

We may use this information to operate, maintain, secure, and improve our website and services.

How We Collect Information

We may collect personal information through:

  • Information you provide when placing an order

  • Information you provide when contacting customer service

  • Information submitted in connection with returns, refunds, or other support requests

  • Information generated when you use our website

  • Cookies and similar technologies

We seek to collect information that is reasonably necessary for the purposes described in this Privacy Policy.

How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders

  • Arrange shipping and delivery

  • Process and confirm payments

  • Provide customer service

  • Respond to questions and inquiries

  • Process returns and refunds

  • Communicate with you about your orders

  • Operate and maintain our website

  • Improve website functionality and performance

  • Understand how visitors use our website

  • Detect and prevent fraud, abuse, unauthorized activity, and security threats

  • Maintain business and transaction records

  • Comply with applicable legal and regulatory requirements

  • Send marketing communications where permitted by applicable law

We may also use personal information for purposes that are reasonably related to the purposes described above or otherwise permitted by applicable law.

Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website, remember preferences, maintain shopping cart functionality, improve website performance, understand website usage, and support marketing activities where applicable.

Cookies may include the following categories:

Essential Cookies

Essential cookies may be necessary for basic website functions, including:

  • Website operation

  • Shopping cart functionality

  • Checkout and order processing

  • Session functionality

  • Website security

Because these cookies may be necessary for the website to function, they may not be available for optional consent.

Functional Cookies

Functional cookies may help remember preferences and settings and provide a more convenient browsing experience.

Analytics Cookies

Analytics technologies may help us understand how visitors use our website, measure website performance, and identify areas for improvement.

Advertising and Marketing Cookies

Where advertising or marketing technologies are used, they may help us measure marketing performance, display relevant advertising, or understand interactions with marketing campaigns.

The specific cookies and technologies used on our website may change as our website and services develop.

Cookie Choices

Where required by applicable law, we will request consent before using non-essential cookies.

If our website provides cookie preference controls, you may use those controls to accept, reject, or change your preferences for non-essential cookies.

You may also control certain cookies through your browser settings. Disabling certain cookies may affect some website functionality.

How We Share Personal Information

We may share personal information with third parties when reasonably necessary to operate our business, provide requested services, process transactions, protect our website and users, or comply with legal obligations.

Depending on the services used on our website, recipients may include:

  • Payment processors

  • Shipping and delivery providers

  • Website hosting providers

  • Customer service providers

  • Technology and security providers

  • Analytics service providers

  • Advertising or marketing service providers, where applicable

  • Legal, regulatory, or governmental authorities when required or permitted by law

These service providers may process personal information on our behalf to provide services necessary for our business operations.

We may also disclose personal information when reasonably necessary to protect our rights, property, security, or safety, or that of our customers or others.

Sale or Sharing of Personal Information

We do not sell personal information for monetary consideration as a general business practice.

If our data practices change in a way that requires additional disclosure or consumer choice under applicable law, we will update this Privacy Policy and provide any required notices or choices.

Data Storage and Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

The length of time information is retained may depend on:

  • The purpose for which the information was collected

  • The nature of the information

  • Order and customer service requirements

  • Accounting and tax requirements

  • Legal and regulatory obligations

  • Fraud prevention and security needs

  • Dispute resolution

  • Other legitimate business requirements

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with applicable law.

Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

You should also take reasonable precautions when using the internet and should avoid sending unnecessary sensitive information through ordinary email.

Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights concerning your personal information.

These rights may include:

  • Accessing personal information we hold about you

  • Requesting correction of inaccurate or incomplete information

  • Requesting deletion of personal information, subject to applicable exceptions

  • Requesting restriction of certain processing where applicable

  • Objecting to certain processing where applicable

  • Requesting data portability where applicable

  • Withdrawing consent where processing is based on consent

  • Opting out of certain marketing communications

  • Managing available choices concerning non-essential cookies

The availability and scope of these rights depend on applicable law. Certain exceptions and limitations may apply.

Nothing in this Privacy Policy is intended to provide rights beyond those required by applicable law.

Privacy Requests

To submit a privacy request, please contact us using the information provided in the Contact Us section.

Where reasonably necessary and permitted by applicable law, we may take steps to verify the identity or authority of the person submitting a request.

Please provide sufficient information for us to understand and process your request. Do not send complete payment card numbers, passwords, or other unnecessary sensitive information by email.

We will process applicable privacy requests within the time periods required by applicable law.

Withdrawal of Consent

Where we process personal information based on your consent, you may withdraw that consent where applicable.

Withdrawing consent does not affect the lawfulness of processing that occurred before the withdrawal.

Some information may continue to be processed when another lawful basis applies, such as fulfilling an order, complying with a legal obligation, preventing fraud, maintaining security, or pursuing another legitimate business purpose permitted by law.

Legal Basis for Processing Under the GDPR

If the EU General Data Protection Regulation applies to our processing of your personal information, we may rely on the following legal bases, depending on the circumstances.

Performance of a Contract

We may process personal information when necessary to enter into or perform a contract with you.

This may include:

  • Processing and fulfilling orders

  • Arranging payment

  • Arranging shipping and delivery

  • Providing customer service related to your purchase

Legal Obligations

We may process personal information when necessary to comply with applicable legal or regulatory obligations, including tax, accounting, recordkeeping, and lawful governmental requirements.

Consent

We may rely on consent when required by applicable law, including for certain non-essential cookies or marketing communications.

Where processing is based on consent, you may withdraw your consent as described in this Privacy Policy.

Legitimate Interests

Where permitted by applicable law, we may process personal information when necessary for our legitimate interests or those of a relevant third party, provided that those interests are not overridden by applicable rights and interests.

Examples may include:

  • Maintaining website and information security

  • Preventing fraud and abuse

  • Improving website performance

  • Managing ordinary business operations

International Data Transfers

Our business and service providers may process personal information in the United States and other countries where relevant service providers operate.

If applicable data protection law requires safeguards for international transfers, we will use appropriate legal mechanisms and safeguards as required by law.

U.S. Privacy Laws

We seek to comply with applicable U.S. federal and state privacy, data security, and consumer protection laws.

Privacy rights and obligations vary by state and may depend on factors such as your location, the type of information involved, and whether a particular privacy law applies to our business.

Where applicable law provides additional privacy rights, those rights remain available subject to the applicable legal requirements and exceptions.

Children's Privacy

Our website is intended for consumers and is not directed to children under 13.

We do not knowingly seek to collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 in circumstances where applicable law requires action, we will take appropriate steps consistent with applicable law.

If you believe that a child under 13 has provided personal information to us, please contact us using the information below.

Third-Party Websites and Services

Our website may contain links to or integrate with third-party websites, services, or technologies.

Third parties may have their own privacy policies and data practices. We are not responsible for the independent privacy practices of third parties that operate outside our control.

We encourage you to review the privacy policies of third-party websites and services before providing them with personal information.

Marketing Communications

Where permitted by applicable law, we may use your contact information to communicate with you about products, services, orders, promotions, or other relevant information.

Where consent is required for marketing communications, we will obtain the appropriate consent.

You may opt out of promotional email communications by following the unsubscribe instructions included in the relevant communication or by contacting us.

Opting out of marketing communications does not necessarily stop service-related communications concerning orders, transactions, customer service, or other necessary business communications.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, technology, legal requirements, or privacy practices.

When we make changes, we may publish the updated Privacy Policy on our website.

Where required by law, we will provide additional notice or take other appropriate steps regarding material changes.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, wish to submit a privacy request, or would like to exercise a privacy right that applies to you, please contact us:

Email: solutions@heravelaon.com

Phone: +1 (386) 742-6813

Address: 4345 Alvin St, Hastings, FL 32145, United States

Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time